Email: info@crystalshore-properties.com
Call Us: (+34) 952 904 187
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Terms and Conditions

These conditions set out the basis upon which Crystal Shore Properties accept bookings for holidays described in their websites, any associated web sites and any supplements or brochures. Please read these conditions carefully, if after reading you do not wish to be bound by these conditions you have 7 days from the date of booking confirmation to cancel the booking and monies paid to us will be refunded in full.

Contract

You may book by email, telephone or post. A binding contract comes into existence when the holiday booking has been confirmed either by post or email to you or your representative. This contract will be governed by Spanish Law and is subject to the exclusive jurisdiction of the courts of Spain. In all cases the person making the reservation on behalf of the group accepts these bookings conditions on behalf of every member of the group.

Price Guarantee

All prices quoted on the web page are subject to change by the owners, and we reserve the right to correct and amend errors in both advertised and confirmed prices, which we will do so as soon as we become aware of the error. Please check the price of your holiday at time of booking. Once a holiday has been confirmed we guarantee not to increase the cost of the accommodation or any extras arranged on your behalf by Crystal Shore Properties.

Payment

To reserve the accommodation 50% is due on reserving the property and the balance 45 days prior to arrival. Payment Methods: Credit Card (1% bank charge) or foreign transfer to Crystal Shore Properties Client Account.

Security Deposits

Generally the security deposit will be the 25% of the holiday cost. This deposit will form part of the final payment and will be held by us for a period of two weeks after the end of the holiday. We reserve the right to deduct any losses, breakages or damage caused to the property during your stay. Minor damages such as a chipped cup will not be charged for. If there is damage or costs that exceed the amount of the security deposit, you will be responsible to reimburse the owner of the property via Crystal Shore Properties within fourteen days of being notified of the excess charge.

Holiday Insurance

It is your responsibility to obtain your own travel insurance.

Cancellation by You

In the unlikely event of your being forced to cancel your holiday, in full or in part, you should inform Crystal Shore Properties immediately by telephone or email, and confirm this in writing by post. You remain responsible for the total cancellation charges of the booking. A cancellation will only be accepted from the person originally making the booking. The cancellation will take effect from the date that the letter is received in our office.

Cancellation charges are as follows:

Period before departure of total price of holiday

More than 42 days – Appropriate deposit
29/42 days – 50%
15/28 days – 75%
1/14 days – 100%

Amendments by You

If you wish to amend you booking after it has been confirmed, we will endeavour to assist you, however, you may incur additional costs.

Cancellation by Us

Occasionally we have no option but to cancel your booking, and we reserve the right to do so. We will endeavour not to cancel within a period of 42 days prior to the start of your holiday, unless we have not received full payment, or we are forced to do so due to circumstances beyond our control. If it is necessary to cancel your holiday for any other reason than that of non payment by you, we will make every effort to offer you an alternative property to an equivalent or better standard (subject to availability or condition 10), or we will make a full refund of all monies paid. Additionally we will pay compensation as set out in condition 11, subject to the following exception. Compensation will not be paid, nor will liability be accepted, other than offering alternative accommodation or a full refund, should the cancellation be forced upon us by unusual or unforeseeable circumstances outside our control, where by even with all due care and attention we would be unable to avoid.

Amendment by Us

The properties featured in our website are often inspected and taken onto our books sometime in advance of your holiday and therefore on occasion owners may effect changes in the intervening period. Also regrettably, regardless of strict quality control, errors do occur. As soon as we are aware of any changes or errors, they will be corrected immediately and should this happen after the confirmation of your holiday we will advise you of any change or error. Normally these will be only minor alterations and will not affect your holiday. Should there be a significant change we will notify you as soon as possible and discuss the implications of the change or error. Should you decide that the change is sufficient to alter your holiday to the degree that you do not want to accept it, where ever possible we will offer you alternative accommodation (subject to availability), or offer you a full refund of payments made to us. If a serious change is made we will pay compensation (see 10). This compensation is not payable nor will we accept liability if we have been forced to make the change due to unforeseen circumstances beyond our control and which we could not have avoided even with all due care and attention. A significant change is one made before the start date of your holiday involving a change of holiday property or a change of accommodation to that of a poorer quality than the property originally booked.

Compensation Payments

No compensation is payable for minor changes or alterations. Minor changes do not give you the right to refuse the holiday accommodation originally selected. In all cases where compensation is payable, this limits our liability to the payment made. We are unable to pay any expenses or related costs incurred as a result of any cancellation or amendment. Compensation is paid in accordance with the following table and depends on the time of notice given, of any significant change, to you before the start of the holiday.

More than 60 days NIL
42/60 days – £10
29/41 days – £15
15/28 days – £20
1/14 days – £30

If due to cancellation or significant change in your selected holiday accommodation, you choose to accept a cheaper property than the one originally selected and paid for, we will refund the difference in price. Should you choose to upgrade to a more expensive property than the one originally selected we may ask you to pay the difference.

Your Responsibilities

For the duration of your holiday you are responsible for the property which you have booked and you are expected to take care of it. You are responsible for leaving the property in a clean and tidy condition and may be billed for any amount over and above the time normally spent on the cleaning. You are liable for any breakages and damage to the property or its contents, and if you do not replace any breakages or pay locally for any damage sustained, you will be billed when you return from your holiday. Any third party visiting the property during your holiday will be regarded as your responsibility and any damages or breakages caused by any third party will be your liability. You are responsible for any damage to any third party visiting the property that is caused by you or any member of the party staying in the property, or any other person whom you may invite to the property.

Our Responsibilities

The accommodation and any other extras which are booked through Crystal Shore Properties and which are arranged on your behalf by either party are owned and managed by individual owners and suppliers. However should you suffer death, disablement, injury, illness, loss or damage as a result of any failure on our part to perform, or any of our employees, agents, suppliers or sub contractors failure to perform (subject to their being authorised by us and subject to the following exceptions), we will accept responsibility. We are not liable where any failure to perform or improper performance was due to:

i) the act/s and/or omission/s of the person/s affected
ii) any third party not connected with your holiday provided by Crystal Shore Properties.
iii) any event which could not have been foreseen by either ourselves or our employees, agents, suppliers or sub contractors, even with all due care and attention. We shall not be liable to you or any member of the party on the selected holiday, for any loss which does not arise naturally in the ordinary course, unless we have been notified by you, in writing, before the confirmation of the holiday booking, of any special facts or circumstances relevant to any such claim, and we have knowingly accepted the additional risk. Furthermore we will not accept any liability for any business losses.

Numbers of People Accepted at Holiday Accommodation

The owners of the property or their agent or representative retain the rights to refuse admission to more people (including children and infants) than the maximum allowed as stated in the property description. Similarly the owners of the property, or their agent or representative retain the right to refuse the erection of tents, the parking of caravans, motor homes or any other type of temporary or mobile accommodation on any part of the garden or land connected to the property.

Complaints

It is our policy to endeavour at all times to satisfy our clients and to this end we ask that should there be any complaint we have the opportunity to rectify any problems with the property or any service which we may have arranged on your behalf. We would ask you to follow the following procedure, in the unlikely event of a complaint or problem. First of all you should contact the office in Guadalmina so that we are immediately made aware of and are able to assist with the complaint/problem. On your return from holiday, should you feel that your complaint/problem was unresolved, we would ask you to write to us giving us all the relevant details, within two weeks of your return home. Failure to observe this procedure will make it difficult or impossible for us and the owner of the property to rectify the problem at the time of its occurrence and therefore we regret that we will be unable to accept any liability regarding any complaint or claim which is not notified in accordance with this. We would draw your attention to the fact that although we are very sympathetic to any instances of unforeseen building or construction work which may occur in the vicinity of your chosen holiday home, this is completely outside our control and although we will try our best to help you, we have no ability to stop any such work or noise and therefore cannot accept liability.

Force Majeure

We apologise but regret that we are unable to accept any responsibility or liability for any problems or events which we, or our agent, supplier or sub contractor, could not, even with all due care and attention possibly foresee or avoid. These items may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, fire or disease and all similar events outside our control.

Website

The owners of the property or their agent or representative retain the rights to refuse admission to more people (including children and infants) than the maximum allowed as stated in the property description. Similarly the owners of the property, or their agent or representative retain the right to refuse the erection of tents, the parking of caravans, motor homes or any other type of temporary or mobile accommodation on any part of the garden or land connected to the property.

Personal Safety and Safety Standards

Please be aware that when travelling abroad you should take greater care than normal when you are visiting unknown destinations. As with all tourist areas, unfortunately, opportune thieves sometimes operate. Therefore we advise you not to carry unnecessarily large amounts of cash with you and to ensure that handbags, wallets and other receptacles are always secured. When parking and leaving any vehicle all articles should be locked in the boot and covered so as to be totally out of sight. We cannot accept liability for any death, injury or loss sustained due to the non-observance of your own safety. Please note that safety standards apply to Spain and may on occasion not be up to the normal expected standard of safety required in the UK. You should take care to check the safe condition of items such as electric plugs, sockets and switches etc. We would ask you to report any defective item to the local agent and also to notify us, however we regret we cannot be liable for any death, injury or loss due to the use of such defective item.

Booking Procedure

Please check availability for each individual property by clicking the availability icon and referring to the graph or by either filling in the availability request form or calling +34 952 904 187. Accommodation can be booked from any day of the week for any duration.

Book your accommodation – we take a deposit on each booking, which is 25% of the total holiday price. We then send out confirmation with details of booking and due date for full payment.

Book your flights after your accommodation is confirmed, as we take bookings both in Spain and in the UK. If you book your flights first, the accommodation may well be taken by the time you come back to us.

Final payment – normally made six weeks before departure, if you require a hire car this will also be booked upon receiving final payment. Upon receipt of final payment we send out confirmation of full payment together with maps of the coast and where to find us with directions from the airport. Bond – as all accommodation is privately owned we take a bond of £200 on behalf of the owners to safeguard against any major damage or breakages to the accommodation. This bond is kept on file and is returned to you upon your return home. This bond is for major breakages and is not intended to cover minor accidental breakages, e.g. cups, glasses etc.

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